Patients & Visitors

Financial Services

General Billing Information

The staff of the Patient Financial Services department at Indiana Regional Medical Center (IRMC) is available to answer your questions and concerns from 8 a.m. to 4:30 p.m., Monday through Friday. You may find it more convenient to email us. If we receive your email by 3:30 p.m., Monday through Friday, we will respond to your questions by 4 p.m. the same day. Emails received after 4 p.m. will be answered the following business day.

Email Us:

Additional Resources

Your guide to billing information.

Billing Inquiry and Payment Address

Indiana Regional Medical Center
835 Hospital Road
P.O. Box 788
Indiana, PA 15701-0788

Please make sure to include your Patient Account Number on the check so that payment can be processed correctly. You can also pay your bill online.

Specific billing questions can be directed to:

Patients with last names A to L, please call Carole at 724.357.7020.
Patients with last names M to Z, please call Kathy at 724.357.7022.

For your convenience, we now have a toll-freenumber that can be dialed from area codes 412, 724 and 814. If you have any questions about billing issues, please call 800.973.4282.

Understanding the Billing Process

You are required to present all current insurance billing information at the time of service, so please be prepared to show your insurance card(s) to the registration staff. Your cards are important because they show if there is a need for precertification or if you have a copayment due at time of service. You will be asked to sign an assignment of benefits, which enables the medical center to be paid directly by your insurance carrier. We ask that you familiarize yourself with the terms of your insurance coverage. This will help you understand the billing and payment process of your hospital bill.

All insurance companies/carriers will be billed directly by the Patient Financial Services department personnel. We provide a staff of billing specialists to process insurance claims and to assist you with billing issues that may arise. IRMC will submit your claim to your insurance company and assist in any way to get your claim processed and paid according to your insurance coverage. Any balance not covered by your insurance will be billed directly to you. You should remember that your policy is a contract between you and your insurance company and that you have the final responsibility for payment of your hospital bill.

Financial Assistance

If you do not have insurance or need assistance in paying balances after your insurance has paid its portion of your hospital bill, please contact Patient Financial Services at the following numbers.

Patients with last names A to L, please call Carole at 724.357.7020.
Patients with last names M to Z, please call Kathy at 724.357.7022.

Our financial advisors will provide information about preadmission deposit requirements, payment plans or eligibility for Medicaid and our I-CARE Program. We offer several different payment plans and financial assistance options for our patients.

Other Bills You May Receive

You may receive other bills from doctors or medical specialists who assisted in your case while you were a patient. For your convenience we have listed some of those providers and their phone numbers:

EKG Associates:


Indiana Regional Imaging, PC:


Indiana Anesthesia Associates:


Dr. Steven Wilson, Pathologist:


Contact Us

Patient Financial Services
Fran Caylor
Phone: 724.357.7015

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